Reference

What You Agree To When You Use 8win63

These terms set out the rules that apply when you open an account, make a deposit via GCash, Maya or InstaPay, and use any part of the 8win63 platform.

Account eligibility rulesGCash, Maya & InstaPay deposit termsWithdrawal conditionsAccount suspension policyGoverning rules for Philippines players
8win63 What You Agree To When You Use 8win63
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Start a chat session directly from your account dashboard. Our team can clarify any clause, explain a withdrawal hold, or walk through a GCash verification step with you.
Email Support Send a detailed query to our support address for anything that needs a written record — account disputes, term clarifications, or requests to close your account under these terms.
Account Help Centre The Help Centre inside your account covers the most common terms questions: InstaPay transfer limits, Maya wallet linking, withdrawal verification steps and account-access rules.
HOW WE HANDLE THIS

Our Commitments Under These Terms

These commitments describe how we put these terms into practice — on your account, your data and your payments.

Account Security

Your account is protected with one-time password verification at login. We do not share your credentials with third parties, and all session data is encrypted end-to-end across mobile and desktop.

Data Handling

We collect only the data needed to verify your account and process GCash, Maya or InstaPay transactions. Data is stored securely and not sold or passed to unrelated third parties.

Payment Record Retention

Every deposit and withdrawal tied to your account — whether via InstaPay or direct Maya transfer — is logged and accessible from your transaction history page for the retention period stated in our policy.

Requesting Changes

You can request a review of your account data, a correction to account details, or account closure at any time by contacting support via live chat or email as described in this page's Support section.

Common Questions About These Terms

These are the questions we hear most from Philippines players about how these terms work in practice — from account eligibility to how disputes are handled.

These terms apply to anyone who opens an account on 8win63. Access is available where local law permits and only to players who meet the eligibility criteria set out during account registration.

We will always notify you before a change takes effect, using the contact details on your account. You have the option to close your account before any updated terms apply if you do not agree.

If we suspend your account under these terms, any verified balance remains yours. Our support team will walk through the withdrawal process with you using your linked GCash or Maya e-wallet.

Contact us through live chat or email with the correct details and any supporting document. We will review and update your account record within the timeframe stated in our data handling policy.

Yes. All local payment rails — GCash, Maya and InstaPay — are covered by the payment terms in this policy. Each transfer is logged against your account and subject to the same verification process.

Raise a dispute through our support team first. If the matter is not resolved, you retain any legal right available to you under Philippine law — these terms do not waive those rights.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.