Reference

What Governs Your 8win63 Account

These terms set out the rules that apply when you open and use an 8win63 account, including how we handle your data, how payments through GCash, Maya, and InstaPay are processed, and what conditions apply based on your location under local law.

Account eligibility conditionsGCash, Maya, InstaPay payment termsData handling and privacyJurisdiction-dependent accessAccount security obligations
8win63 What Governs Your 8win63 Account
POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If a clause in these terms is unclear, or you need to make a formal request about your account data or access rights, we have direct channels ready. Our support team handles legal queries, account verification issues, and data requests — bring your account details and a short description of your concern for a faster response.

Team online

Live Chat

Start a live chat session directly from the 8win63 lobby. Quickest path for questions about account terms, wallet verification, or access conditions under local law.

Email Support

Send a written request for data access, account review, or formal policy clarification. Include your registered email and account details so we can locate your record immediately.

Account Help Centre

Your account dashboard includes a help section where you can view your active terms version, check your verification status, and submit a support ticket directly.

DATA AND SECURITY PRACTICE

How We Handle Your Data and Account Security

Your personal data is collected only for the purposes of running your account — identity verification, payment processing through GCash, Maya, or InstaPay, and fraud prevention. We do not sell your data to third parties. Account security relies on a combination of login credentials and OTP verification tied to your registered mobile number, which is the same number linked to your e-wallet for withdrawal requests. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through our support channels. Data retention periods follow applicable Philippine regulations.

Cookie Practice

We use cookies to maintain your session and remember your device. No advertising-network cookies are placed without your consent. You can adjust cookie settings from your browser at any point.

Data Access Rights

You have the right to request the personal data we hold on your account. Submit a written request via email support and we will respond within the period required under applicable local regulations.

Account Retention

Closed accounts retain transaction and identity records for the period required by local law. During this time, data is not used for any commercial purpose and access is restricted to compliance review only.

Correction Requests

If any detail on your account — name, contact number, linked GCash or Maya wallet — is recorded incorrectly, contact support with supporting documentation and we will update it promptly.

Frequently Asked Legal and Account Questions

These are the legal and policy questions we hear most from account holders in the Philippines. If your question is not covered here, our live chat team can help with anything related to terms, data, or access conditions.

Account access depends on local law and is available only where regulations permit. We do not extend access to regions where online gaming accounts are restricted under applicable Philippine rules.

No. All payments must come from a GCash, Maya, or InstaPay account registered in your own name. Third-party funding is not accepted and may result in your account being suspended pending review.

Send a written request to our email support channel using your registered account email. We will identify your record and respond within the timeframe required under applicable local data regulations.

Transaction records and identity documents are retained for the period required by Philippine law. They are not used commercially after closure and are accessible only for compliance or legal review purposes.

We send notice of any material change to your registered contact details. The notice states the effective date. Continuing to use your account after that date means you accept the updated terms.

Contact our live chat support immediately. We can place a temporary hold on the account, review recent login activity, and guide you through the OTP reset process tied to your registered mobile number.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.