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How 8win63 Handles Your Personal Information

Your account with 8win63 involves real personal data — your mobile number, your GCash or Maya wallet details, your transaction history. This page tells you exactly what we collect, why we collect it, and what rights you hold over that information.

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8win63 How 8win63 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption to data in transit between your device and our servers, and we limit internal access to personal account records to staff who need it to operate the service. Here is how we approach the four areas that matter most to your privacy.

Cookies and Session Tracking

We use cookies to keep you signed in across sessions and to remember your preferred payment method. You can adjust cookie settings in your browser without losing your account access.

Payment Data Retention

Records of GCash, Maya, and InstaPay transactions are kept to reconcile your account history. We do not retain full e-wallet credentials — only the reference data needed to match your deposit or withdrawal.

Account Security Practices

Login attempts trigger an OTP to your registered mobile number. We do not share that number with advertising networks. If you notice unfamiliar login activity, contact support immediately to lock your account.

Requesting Changes or Deletion

You can ask us to correct, export, or remove your personal data by contacting support via live chat or email. We will confirm your identity before acting on any data request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal data, want to update the information on your account, or need to submit a formal data request, our support team handles privacy queries through the channels below. We aim to acknowledge your request and respond with a clear next step as quickly as we can.

Live Chat Start a live chat session from inside your account for the quickest path to a privacy or data query response from our support team.
Email Support Send a written data request or correction notice to our support email. Include your registered mobile number so we can locate your account.
Account Help Centre Log in to your account and open the Help section to submit a privacy ticket directly linked to your profile and transaction records.

Common Questions About Your Data and Rights

These are the questions we hear most often from people who want to understand what happens to their information when they use 8win63.

We collect your name, mobile number, email, and the payment method you register — GCash, Maya, or InstaPay. We also log device and session data each time you access your account.

We keep transaction reference data to match your deposits and withdrawals, but we do not store full wallet credentials. Your GCash PIN and Maya account password are never visible to us.

Yes. Contact our support team via live chat or email with your registered mobile number. We will verify your identity and send you a summary of the personal data held on your account.

Submit a request through live chat or the in-account Help section. Include what you want corrected or removed. We act on verified requests as required under applicable data protection rules.

We do not sell your data to advertisers. We share data only with processors who help us run the platform — such as payment gateways for GCash and InstaPay — and only on a need-to-know basis.

We retain records for as long as required by applicable law or to resolve any outstanding account matters. Once the retention period ends and there are no open issues, data is securely deleted.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.